Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you when you come in to begin the repair process; our facilities will do the rest.

Absolutely. We order your parts to arrive before your vehicle is dropped off, unless your vehicle is found unsafe to drive. In that case, we would help you arrange for a rental vehicle as soon as possible. This enables us to provide rapid turnaround time.

Not necessarily. A vehicle is considered a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today, most vehicles are built using Unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Today's modern factory finishes incorporate multiple layers of highly specialized paints. Our company has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We are proud users of waterborne paint technology. This technology is commonly used at the factory level and allows us to provide a superior color match to those using older paint methods. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements. Please see our "Services" page within the website for more information on the services that we offer.

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns. You can also visit the "Repair Status" link on our website to get real-time updates on the progress of your repairs.

Yes. We guarantee our workmanship on all repairs with a Limited Lifetime Warranty.

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

If your deductible is not waived, it will be your responsibility to pay our company when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

We accept properly signed insurance checks, cash, personal checks, certified funds, Visa, MasterCard and Discover. If another private party is paying for your damage, we will not accept their personal third party check. There is a $250.00 limit on personal checks.

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. Betterment charges are payable to the repair shop at the time of delivery.

For the first 30 days, wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water and be sure to wash your vehicle in the shade. Please do not wax for 90 days and avoid commercial car wash systems.